Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Technology Consulting Group and Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
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What is the ROI of Microsoft Dynamics 365 Customer Service?
According to a Forrester Consulting Total Economic Impact Study, organizations can expect a 315% ROI when modernizing their customer service with Microsoft Dynamics 365 Customer Service. The study indicates that the total benefits over three years amount to $14.70 million, while the total investment required is $3.54 million.
How does Dynamics 365 Customer Service improve agent productivity?
The implementation of Dynamics 365 Customer Service allows organizations to automate many manual tasks, which reduces the time agents spend searching for customer information. This has led to an average savings of 468 hours per agent each year, improving handling times and increasing first-call resolution rates by 20%.
What are the cost savings from retiring legacy systems?
Organizations that adopted Dynamics 365 Customer Service reported significant cost savings, with some saving up to $978,000 by decommissioning outdated customer service solutions. This includes savings on license fees, infrastructure, and personnel maintenance hours.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
published by Technology Consulting Group
Technology Consulting Group delivers advanced technical solutions to enable informed business decisions. We provide specialized services in Active Directory, Identity and Access Management, and Cloud Security, leveraging 30 years of cybersecurity experience. With a firm commitment to client satisfaction and data safety, we help organizations secure their digital boundaries, manage identities efficiently, and ensure resilient cloud security. We bring this expertise to help businesses adapt to remote and flexible working challenges in today’s digital era.
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